Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, October 18, 2011

Target-0, Amanda-1

A little back story before I start my tale; I have been on a quest for a dressing table for some time. My makeup and beauty supplies have minds of their own, they spread out all over the counter. It drives Andy crazy. I don't blame him, I try to keep up with it but I have a lot of crap and storage in our bathroom is minimal. Anyway, I have been searching for a dressing table to organize my makeup and such and give me my own space to get ready. I have found several options, but haven't pulled the trigger on any until Saturday night.

One of the vanities I was looking at was on Target's website and the website was having a sale, if you spent $125 on furniture you got 15% off your purchase. The vanity was not that much so I looked at the matching stool for the vanity and added it to my cart to get the discount. The 15% off wasn't added to my purchase and I couldn't figure out why. The table had a little disclaimer next to it that said if you spent $125 on furniture you got 15% off but not the stool. I looked at other stools that had the disclaimer, but not the one that matched my vanity. So I decided to call the customer service line to see if they could explain it to me. When I finally got someone on the phone, she took a look at my cart and told me simply, well the offer isn't applied to the stool (which I could obviously see). I explained to her that I could see that but I wanted to know why since it was furniture and my purchase was over $125. She said the same thing, the stool just isn't included in the sale. After asking why three more times and getting the same answer (seriously, it was like an awful Abbott and Costello routine), I thanked her for her "help" and hung up. I was so mad about the whole thing that I ended up not purchasing the set that night.

On Sunday night I decided to see about another vanity but opened the Target vanity to compare styles only to see that both the table and the stool went on sale! The combined price of the two was less than the table's original price! Success! I win! I thank the customer service person for making me so mad that I didn't order the items on Saturday and ended up saving about $60 by waiting an extra day.